Smart Chat is Content Compass’s flagship AI chat feature that provides accurate, context-aware responses grounded in your actual content.
Why Smart Chat Is Different
Unlike generic AI chatbots that can hallucinate or provide inaccurate information, Smart Chat:
- Answers from your content — Every response is grounded in your indexed documents, website pages, and knowledge base
- Understands context — Remembers conversation history and provides relevant follow-up responses
- Supports multi-turn conversations — Ask follow-up questions and get coherent, context-aware answers
- Reduces support workload — Handle common queries automatically while your team focuses on complex issues
Key Features
Real-time indexing — As you add or update content, Smart Chat stays synchronized with your latest information.
Source attribution — See exactly which documents or pages informed each answer, building trust with users.
Customizable personality — Adjust the tone and style to match your brand voice.
Analytics dashboard — Track common queries, user satisfaction, and content gaps.
Use Cases
- Customer support — Answer product questions, troubleshooting, and FAQs 24/7
- Internal knowledge — Help employees find information quickly without searching through documents
- Sales enablement — Provide prospects with accurate product information and case studies
- Onboarding — Guide new users through your product or service with contextual help
Getting Started
Smart Chat is included on all Content Compass plans. Simply add the embed code to your website and start chatting with your content.